Refund policy

Return/Exchange Policy

Duration and Eligibility
Our return and exchange window is 7 days from the time your order is delivered. To qualify, you must send the package back to us within this timeframe. For example, if you contact us on day 7 but ship the return on day 10, your request will no longer be eligible. In cases of chargebacks for ineligible returns, we will provide our return policy and shipping records to your bank as proof of compliance.

Conditions for Returns and Exchanges

• Items must be returned in their original packaging, with all tags intact and in an undamaged condition.
• Returns or exchanges will be processed only after the items have been received and inspected by our team.

How to Initiate a Return or Exchange

• Contact us via our Contact page or through our official social media accounts.
• Our team will guide you through the process.
• Please note that return shipping costs are the responsibility of the customer.

Refund Policy
Once the returned item has been received and inspected, we will process your refund. The amount will be credited to your original payment method. Processing times may vary depending on your payment provider, so please allow a few business days for the refund to appear in your account.

Exchange Policy
For exchanges, reach out to us within the 7-day return window. After receiving and reviewing the item for exchange, we will ship your replacement product.

Thank you for understanding and adhering to our policies to ensure a smooth return and exchange experience!